1. Information You Submit
2. How We Use Your Information
a. The Personal Information you provide us not only enables you to access various customer services offered on the Web site, but also enables us to provide you with better service generally. We may use this information to contact you to respond to an inquiry that you send to the Company or to keep you informed about the Company and its services. If you choose to communicate with the Company by e-mail, then e-mail from the Company to you will be considered to be sent with your consent and will be accessible to anyone who has access to your e-mail.
b. In order to provide you with services offered on the Web site, or to complete transactions or requests initiated by you on the Web site, we may transfer you to outside services provided by third-party operators. In certain instances, the third-party content may be “framed” in such a way it appears you are still on VIASYN’s Web site. In such cases, we will have agreements with those third parties whose web sites you may be transferred to, under which the third parties agree to maintain the confidentiality of your Personal Information and to use it only to help us serve you.
c. Other than as set forth herein, we will not disclose your Personal Information to third parties without your written consent (which consent may be obtained electronically, such as by e-mail), unless we reasonably believe the disclosure is essential to the conduct of the Company’s business or to provide services to you, including but not limited to where such disclosure is necessary to (i) comply with the law, legal process or our regulators, (ii) collect unpaid invoices, (iii) enable the Company’s employees or consultants to provide service to you and to otherwise perform their duties, (iv) comply with interchange functions, (v) obtain and provide credit reporting information, or (vi) resolve customer disputes or inquiries. We do not provide your Personal Information to third parties for telemarketing, e-mail or direct mail solicitation.
d. We request you protect the confidentiality of your user name and password. You are responsible for all activity on the Web site accessed by your user name and password. Access by the Company’s employees or consultants to any Personal Information you provide is limited to only information necessary to provide the business service offered and to allow employees or consultants to perform their duties.
3. Children’s Privacy Online
We understand children’s privacy is important. We have areas of the site intended for the use of children containing information about energy and safety. We also provide free classroom materials for teachers on energy awareness and safety. We do not monitor the age of users of the Web site. However, if you are under the age of 18, you should not submit Personal Information on the Web site or any web sites without the consent of your parent or guardian.
4. General Usage Information
a. Your visits to the Web site.
We collect information about usage of the Web site, such as the number of visitors to the Web site and the number of users that click on certain links or utilize certain services. We use industry standard software to create summary statistics of the usage data we collect, which may then be used to highlight what our visitors find interesting, to improve the Web site design specifications, to identify system performance issues and for other internal purposes.
b. Our Use of Your IP Address.
An Internet Protocol (“IP”) address is a number automatically assigned to your computer every time you browse the Internet. When you visit the Web site, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer the Web site. Data gathered from logging your IP address is not tied to your Personal Information and is not used to identify you.
Cookies are small text files placed on your computer’s hard drive by web page servers. When you visit the Web site, our server may create cookies, making it more convenient for you to use the Web site by verifying when you travel from page to page. Data on the Web site usage we collect using cookies is not tied to your Personal Information and is only used in aggregate form.
While browsing the Web site, you may encounter hypertext links to other third-party operated web sites. These other third-party web sites may send their own cookies to you, log your IP address, and otherwise collect data or solicit Personal Information. VIASYN DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEB SITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEB SITE FOR FURTHER INFORMATION.
Once you login to VIASYN’s online services, any account information you enter or that is displayed in your browser window is secured using an industry standard security technology known as Secure Sockets Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of your Personal and Financial Information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.
2440 Camino Ramon, Suite 299
San Ramon, California 94583